Support
Need help with FilmTone? Check the FAQ below or contact us directly.
Frequently Asked Questions
How does FilmTone work?
Pick a photo from your camera or library. FilmTone's AI reads its light, skin tones and subject, then renders several cinematic color looks you can compare side by side and export.
Do I need an account?
FilmTone starts with a private device account and free starter credits. You can link the account with Apple on iOS or Google on Android so eligible purchases and credits can be restored securely.
How do credits work?
Each completed rendered look uses credits. Free previews are watermarked. Premium plans include recurring credits, HD export and no watermark; one-time packs add 25, 70 or 140 credits.
Are my photos stored or used for training?
Photos are uploaded securely to our AI only to render the looks, are not stored after processing, and are never used to train models. Please use your own photos — no celebrity likenesses or deceptive edits.
How do I manage or cancel my subscription?
Subscriptions are managed by the store where you purchased them. Use Apple ID > Subscriptions on iOS or Google Play > Payments & subscriptions on Android. Cancel before the renewal date to avoid the next charge.
Can I get a refund?
Refund requests are handled by Apple App Store or Google Play according to the store used for the purchase.
To delete your FilmTone account and associated data, follow the steps on our account deletion page.